Article
Through ten stories of struggles and successes in fields such as health care, education, agriculture, transportation, social services, and security, the authors of this paper show how design thinking and collaborative creativity can shake up even the most entrenched bureaucracies—and provide a practical roadmap for readers to implement these tools
Jeanne Liedtka, Randy Salzman, and Daisy Azer explore how major agencies like the Department of Health and Human Services and the Transportation and Security Administration in the United States, as well as organizations in Canada, Australia, and the United Kingdom, have instituted principles of design thinking.
View the abstract via Colombia University Press.
