"The toolkit is the result of a project funded by the Global Libraries program at the Bill & Melinda Gates Foundation. IDEO led the creation of the toolkit, which was shaped largely by experiences working alongside librarians in their everyday professional settings over the course of 2013-2014. We partnered with Chicago Public Library in the United States and Aarhus Public Libraries in Denmark, observed over 40 librarians across 10 countries, and synthesized learnings from their initial design experiments into this toolkit."

View or download the toolkit here.