Archives For inspiration

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By Tim Brown and Jane Fulton Suri

There’s an entire industry built around how to be a better leader and build strong, dynamic teams. But for the last few years, my colleague and dear friend Jane Fulton Suri and I have been looking to the earth and seas and sky for inspiration.

A Partner, Chief Creative Officer, and a founding member of IDEO’s human-centered design practice, Jane believes that the natural world has much to teach us about cultivating the optimal conditions for creative teams. Together, with help from design biologist Tim McGee, we’ve come up with a few bio-inspired tips:

 

1. Design a Fertile Habitat

In the natural world, certain organisms create a habitat for diverse species through their own growth. For example, a single tree can provide unique perches and conditions that foster life adapted to those regions. A rainforest canopy supports an entire ecosystem of mammals and birds that live on insects, fruits, and seeds from the trees and other plants growing within their branches.

Likewise, in human organizations, it’s important to create environmental conditions that cue and simultaneously support a diverse group of people and activities harmoniously. Smaller, quiet spaces are good for heads-down contemplation while open-plan studios encourage serendipitous meetings, collaboration, and teamwork.

What kind of office habitat can you create to encourage creative teamwork and help different personalities thrive?

 

2. Create Simple Rules

When birds fly in formation, the group stays organized without top-down control. By following one simple rule—maintain distance—each individual bird keeps track of the bird to the front and the side of it so the entire flock is able to act in a coordinated way. Simple rules allow coordinated action, or swarm intelligence, to emerge from a community of individuals.

In creative teams, it can be difficult to effectively coordinate action or achieve group consensus. Typically, in human communities, we default to top-down hierarchy: someone takes charge and makes all the decisions. But that structure runs the risk of disempowering others and dismissing good ideas. How can we coordinate a team’s activities and still maintain the motivation, energy, and agency of individual contributors? For example, during brainstorming, teams can be more productive by agreeing to defer judgment and have one conversation at a time.

What guiding principle or simple rules would ensure team members preserve their autonomy while remaining coordinated with group progress?

 

3. Be Productive

Sea turtles spawn hundreds of offspring and leave them to fend for themselves. Subjected to a combination of pressures—predators, ocean currents, temperatures—most won’t make it to maturity. But those that do survive strengthen the gene pool and better adapt the species to its environment. Compare this with elephants (and humans), which have only a few offspring, but invest a tremendous amount of guidance and resources to make sure they succeed.

Contrast that to idea generation amongst teams. Fearing failure and judgment, we humans tend to quickly converge on a promising solution and develop it to high fidelity. But the investment of time and energy in an idea that ultimately proves unsuccessful can be demoralizing. As with turtles, it’s more effective to explore a greater number of ideas at lower fidelity, knowing that many will ultimately not make it out in the world. If you iteratively prototype multiple ideas, teams will learn what works and what doesn’t with minimal investment.

How do you encourage your team to explore a broad range of ideas cheaply and with low fidelity so they don’t converge on an idea too quickly?

 

4. Expect Collaboration

Contrary to widespread belief, biologists are finding that successful organisms tend to collaborate more than compete. Birch trees and rhododendrons, for example, grow close by each other in the woods. The birch provides shade to the rhododendron, keeping it from drying out. The rhododendron, in turn, provides the birch with defensive molecules that protect it from being eaten by insects. This symbiotic relationship allows both to survive longer.

At IDEO, a similar transfer of insight and skills keep the organization healthy. Learning from ecosystems like the forest, we form cohesive groups that add up to more than a sum of competing parts. More than anything else, it is this deep collaboration that enables our teams to thrive in challenging work environments.

How can each team member’s skills build on those of others to allow growth?

(Posted also on my LinkedIn Thought Leader blog)

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Part of maintaining a thriving creative culture is giving people time and permission to play. One of the ways we encourage creative play at IDEO is through Designs On—, a semi-annual internal design challenge started five years ago by my colleague Blaise Bertrand. Each edition of Designs On— centers on a theme ranging from Global Warming to Birth.

Packaging is the central theme of the newly launched fifth edition of Designs On—. In it are 18 unexpected packaging ideas, like a medicine bottle that signals expiration like a rotting banana, and using synthetic biology to sustainably manufacture cups, among many other thought-provoking ideas. Serious, scientific, playful, and emotional, the concepts form a collective portfolio that showcases the creativity of our designers, and acts as inspiration for our current—and future—client work.

We think it’s creative playtime well spent.

What about you? What would you design if time, money, or feasibility weren’t concerns?

(Posted also on my LinkedIn Thought Leader blog)

Analytics and inspiration

October 31, 2008 — 11 Comments

Geoffrey Moore (of Crossing the Chasm and Dealing With Darwin fame) and I spent yesterday speaking with a large group of analytics folks brought together by analytics software company SAS. I have to say that I have always considered analytics to be a long way from design thinking but I left yesterday’s session with a new point of view.

One of the biggest problems in design is knowing what questions to ask. You can take the intuitive approach but this seems to be very random when you are thinking about more strategic and upstream problems. At some point the potential area of exploration covers 360 degrees and goes to infinity. It seems to me that using clever pattern recognition through software analytics might point out interesting areas to explore. I heard about one example yesterday that is connected to a project IDEO did a few years back. When we helped Bank of America develop the savings service, Keep the Change, I had assumed that the consumers we observed were picked based on intuition. One of the BofA analytics folks was in the audience and she told me that her team had worked on the project and analyzed consumer data to identify some target groups of users that the company were interested in understanding better. So it turns out that analytics helped point us toward a segment that ended up inspiring us to create a pretty successful service.

I wonder what interesting patterns might emerge from the use of analytics and be a source of inspiration for design thinkers if we put some thought to it.

By the way, the graph above is the Google trend for use of the term design thinking over the last four years.

Empathy at scale

August 24, 2008 — 1 Comment

One of the principles of design thinking is that it requires empathy for users to inspire ideas. Normally we think about getting that from ethnographic style research. Diving deep into the lives of a relatively small number of people, understanding the environment they live in, their social networks, seeing things first hand. We have lots of evidence that this works but I sometimes wonder if we aren’t also missing something. The problem with looking deeply at a few people is that you miss the opportunity for insights that might come connecting more broadly across cultures.

Yann Arthus Bertrand is the creator of Earth From Above and he has a great new project called 6 billion others. He sent six directors out into the world to interview dozens of people about all kinds of topics. The results are powerful. He has brought comments from many different folks together around issues like love, what did your parents tell you, the meaning of life, poverty and many more. I have found myself hypnotized by the comments of people from every culture. The video is cleverly shot and the translation makes it really easy to experience.