Archives For September 2009

Living Climate Change

September 29, 2009 — 5 Comments

One of the most important ideas about design thinking is that it creates new ideas that provide new choices for business and society. As we move toward December and the climate change negotiations in Copenhagen I worry that we have far too few ideas to talk about. It is all too easy to argue over what we will have to give up in the search for significant reductions in carbon and yet there is very little discussion about what we might create as we try to resolve the most significant challenge humanity has yet faced.

At IDEO we have been thinking about this over the summer and today have launched a new site we call Living Climate Change that is intended to be a place for just such a discussion to take place. We have produced a few of our own scenarios to get the conversation started and we are trying to link to as many existing interesting ideas as we can. If you know of good design content that should be included then please let us know. In the meantime please check out the site and help us expand the conversation.

Apologies for the unabashed self promotion but for a first time author, today is a big day. Change By Design has finally hit the stores.

Again thanks to many of you who have contributed to the dialog over the last year as well as to those who have helped me with the book itself. I fully intend to keep this blog going and maybe even post a bit more often.

Writing and producing a book has been its own interesting exercise in design thinking. From planning the structure, to choosing the stories to working on the design has all been a fascinating process. To those of you who may yet embark on this journey I would say the following: the work involved in writing a book is nothing compared to the work involved in promoting it.

Re-designing healthcare

September 23, 2009 — 4 Comments

I spent last week at the Mayo Clinic symposium on health care innovation called Transform. It was excellent. A great group of speakers and an audience populated by some of the most important players in health care innovation.

You can check out the videos from many of the speakers at the Mayo Transform site. Unfortunately I can’t link you to the individual talks but I would recommend the following in particular:

Clayton Christensen on the Innovators Prescription. For those that have not read the book this talk makes a rigorous argument for how the business model of healthcare needs to be restated.

Amy Tenderich talks about the Diabetes Challenge. An attempt to get design thinkers engaged in improving the lives of diabetes sufferers.

Victor Montori, a Mayo physician, does a great job of showing how doctors get it wrong when they don’t consider the whole lifestyle of the patient when they prescribe remedies.

Denis Cortese, the current head of the Mayo, describes where the health care system is dysfunctional today and what Mayo plans to focus on to help resolve that.

Elizabeth Teisberg talks about health care policy and in particular the importance of focusing on value not cost reduction.

Frank Moss from the MIT Media Lab gives a great talk and demonstration (with one of his graduate students) on empowering each of us to be responsible for more of our own health care.

Patrick Garaghty, CEO of Minnesota Blue Cross Blue Shield, makes an impressive argument for how it is in the interests of payers to focus on wellness programs. Given the bad press that insurance companies have been getting in the recent debates it was good to see some real leadership coming from them.

As always, Larry Keeley makes an eloquent and urgent case for innovation based on showing how Leonardo got things wrong.

The three ‘i-spotter’ award speakers all gave great short talks on their projects – Jaspal Sandhu, Jeff Belkora and Alexandra Carmichael.

I headed up the last session which was specifically on design thinking. I was followed by three wonderful talks by Karl Ronn of P&G, Christi Dining Zuber from the Kaiser Innovation team and Maggie Breslin from SPARC, the Mayo design and innovation group.

Overall I was very impressed by the level of the dialog about innovation and design thinking, particularly amongst the physicians. I suppose it shouldn’t be surprising that a profession that is focused on making people’s lives better is so enthusiastic about a human centered innovation process.

The image is courtesy of Marc Koska at Safepoint. I included the story of Marc’s innovation, the auto-disable syringe, in my talk.

Six Sigma and Design Thinking

September 10, 2009 — 17 Comments

Sara Beckman of the Haas Business School has written a great article in the New York Times about Six Sigma and design thinking called Welcoming the New, Improving the Old. She talks with Chuck Jones of Whirlpool who gives a lovely analogy of design thinkers as quantum physicists and everyone else (including the Six Sigma crowd) as Newtonian physicists. Multiple possibilities versus defined measurement.

Sara makes the argument that businesses need to learn to build bridges between these two approaches. I have to admit that for a long time I was highly skeptical of design thinking’s ability to operate in a Six Sigma environment and I was once quoted in the Economist as saying that it was toxic to innovation.

I don’t think that anymore. Having spent more time studying companies like Toyota I have realized that high quality (the goal of Six Sigma) is a great platform for new ideas (the goal of design thinking). Similarly, as Chuck Jones implies, Six Sigma can help new ideas get better faster. Having been involved in several first mover products at IDEO I can attest to the fact that very rarely is that first iteration the best possible product in terms of quality or functionality.

Perhaps we should think of design thinking and Six Sigma being part of a cycle, each feeding the other to create new and improved products, services and experiences. Of course the biggest challenge will be to build business cultures that are agile enough to incorporate both.